Warranty Information

Understanding Your Product Warranty Coverage

LiveYE is committed to providing high-quality products that meet our customers' expectations. Our warranty policies are designed to give you peace of mind and ensure your satisfaction with your purchase.

Standard Warranty

All LiveYE products come with a standard warranty that covers manufacturing defects and hardware failures under normal use conditions.

TrueBOND V: 1-year limited warranty
TrueBOND PRO: 30-month limited warranty
Accessories: 6-month limited warranty

Our standard warranty includes repair or replacement of defective products at our discretion. Shipping costs to our service center are the responsibility of the customer, while return shipping is covered by LiveYE.

Premium Warranty

For customers who need enhanced protection and priority service, we offer a Premium Warranty option with additional benefits.

Advanced Replacement: We ship a replacement before receiving your defective unit
Expedited Shipping: Priority handling and faster delivery
Accidental Damage Protection: Coverage for drops, spills, and other accidents
Extended Coverage: Additional 12 months beyond standard warranty

Premium Warranty is included with TrueBOND PRO purchases and available as an upgrade for TrueBOND V customers.

Warranty Process

1. Contact Support

Reach out to our technical support team to troubleshoot the issue and determine if a warranty claim is needed.

2. Get RMA Number

If the issue cannot be resolved, our support team will issue a Return Merchandise Authorization (RMA) number.

3. Ship Product

Ship your product to our service center with the RMA number clearly marked on the package.

4. Repair or Replace

Our technicians will evaluate the product and either repair or replace it according to warranty terms.

Start Warranty Claim

Warranty FAQs

What does the warranty cover?

Our standard warranty covers manufacturing defects and hardware failures under normal use conditions. This includes issues with components, materials, and workmanship. The warranty does not cover damage caused by accidents, misuse, unauthorized modifications, or natural disasters.

How do I check my warranty status?

You can check your warranty status by entering your product's serial number on our warranty verification page. Alternatively, you can contact our customer support team with your purchase details, and they will assist you in determining your current warranty status.

How do I make a warranty claim?

To make a warranty claim, follow these steps:

Contact our technical support team to troubleshoot the issue
If the issue cannot be resolved, our support team will issue a Return Merchandise Authorization (RMA)
Ship your product to the designated service center with the RMA number clearly marked
Our team will evaluate the product and either repair or replace it according to warranty terms
The repaired or replacement product will be shipped back to you

What is not covered by the warranty?

The following are not covered by our standard warranty:

Physical damage from accidents, drops, or mishandling
Water damage or exposure to extreme environmental conditions
Damage from power surges or improper power supply
Unauthorized modifications or repairs
Normal wear and tear
Consumable parts (such as external antennas after normal use)
Software issues not related to hardware defects
Products with altered or removed serial numbers

Can I extend my warranty?

Yes, we offer extended warranty options that can be purchased within 30 days of your original product purchase. Extended warranties provide the same coverage as the standard warranty for an additional period of 12, 24, or 36 months. Contact our sales team or visit our online store to purchase an extended warranty.

What is the difference between standard and premium warranty?

The key differences between our standard and premium warranty options are:

Standard Warranty: Repair or replacement of defective products, with shipping costs covered by the customer
Premium Warranty: Includes advanced replacement (we ship a replacement before receiving your defective unit), expedited shipping, and coverage for accidental damage

Premium warranty is included with TrueBOND PRO purchases and available as an upgrade for TrueBOND V customers.

Check Your Warranty Status

Enter your product's serial number to verify your current warranty status.

The serial number can be found on the bottom of your device or on the original packaging.

Need Additional Assistance?

Our support team is ready to help with any warranty-related questions you may have.